These Terms of Service (“Terms”) apply to your use of the website, services, and related content provided by The Second Floor, a trading name of Unchained Music Ltd. (“we”, “us”, or “our”). By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use the site or its services.

The Second Floor is a UK-based service and digital platform offering information, tools, and digital products. We operate in compliance with UK law and are committed to responsible use of data and fair dealings with our users.

You agree to use our website and services for lawful purposes only. Access is provided on a temporary basis, and we reserve the right to modify or withdraw services at any time without notice. We are not liable if any part of the website is unavailable at any time or for any period.

Some features of The Second Floor may require you to register for an account. You agree to provide accurate, up-to-date information and keep your login credentials secure. You are responsible for all activity under your account. If you suspect unauthorised access, you must notify us immediately.

If you purchase products or subscriptions from The Second Floor, you agree to the stated fees and billing terms. Payments are processed through third-party providers and are subject to their terms. Unless otherwise stated, all fees are non-refundable. We reserve the right to change pricing with reasonable notice.

All content available through The Second Floor, including text, graphics, logos, videos, and digital products, is owned by or licensed to us. You are granted a limited licence to access and use the content for personal or internal business use. You may not reproduce, distribute, or create derivative works from any content without our written permission.

If you upload or submit content to The Second Floor, you grant us a non-exclusive, royalty-free licence to use, reproduce, display, and distribute that content in connection with the services. You are solely responsible for the legality, accuracy, and appropriateness of anything you submit.

You may not use The Second Floor to engage in activities that are unlawful, harmful, defamatory, abusive, or otherwise violate applicable laws or these Terms. You must not interfere with the functionality or security of the website, including attempting to access systems or data not intended for you.

We may suspend or terminate your access to The Second Floor at any time, with or without notice, if we believe you have violated these Terms. Upon termination, your right to use our services will cease immediately, and we may delete your content or account data in accordance with our policies.

The services and content on The Second Floor are provided “as is” and “as available.” We make no guarantees about the accuracy or reliability of the site and disclaim liability for any loss or damage arising from your use of the site, including indirect or consequential damages, to the fullest extent permitted by law.

You agree to indemnify and hold harmless The Second Floor, its directors, employees, and partners from any claims or liabilities resulting from your use of the services, violation of these Terms, or infringement of any third-party rights.

We may revise these Terms at any time by updating this page. Continued use of The Second Floor after changes are posted constitutes your acceptance of the revised Terms. You are advised to check this page regularly to stay informed.

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions about these Terms, please contact us at hello@thesecondfloor.io or by writing to The Second Floor, 78 Friday Street, Leicester LE1 3BW