Last updated: January 2025
These Terms of Service ("Terms") govern your access to and use of the website thesecondfloor.io ("Site") and any services provided by The Second Floor ("Company," "we," "our," or "us").
By accessing our Site or using our services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Site or use our services.
The Second Floor provides SEO, paid media management, and digital marketing measurement services. Specific service details, deliverables, timelines, and fees will be outlined in individual service agreements or statements of work provided to clients.
All client engagements are governed by separate service agreements that detail:
In the event of any conflict between these Terms and a specific service agreement, the service agreement shall prevail.
You may use our Site for lawful purposes only. You agree not to:
Some features of our Site may require you to schedule calls or submit information. You agree to provide accurate, current, and complete information and to update such information as necessary.
The Site and its entire contents, features, and functionality (including but not limited to all information, text, graphics, logos, images, and the design, selection, and arrangement thereof) are owned by The Second Floor, its licensors, or other providers and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable licence to access and use the Site for your personal, non-commercial use. You may not:
Ownership of work product created during client engagements will be specified in individual service agreements. Generally, upon full payment, clients receive ownership of deliverables specifically created for them, while we retain ownership of our methodologies, tools, and pre-existing intellectual property.
Our Site may contain links to third-party websites or services that are not owned or controlled by The Second Floor. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.
We may use third-party services such as Calendly for scheduling and Google Analytics for website analytics. Your use of these services is subject to their respective terms and privacy policies.
THE SITE AND OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
While we employ industry best practices and proven strategies, we cannot guarantee specific results from our SEO or paid media services. Search engine algorithms, market conditions, and competitive landscapes are beyond our control and may affect outcomes.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE SECOND FLOOR, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:
Our total liability for any claims arising from your use of the Site or our services shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
You agree to defend, indemnify, and hold harmless The Second Floor and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable legal fees) arising from:
We may terminate or suspend your access to the Site immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Site will cease immediately.
Termination of client service agreements is governed by the terms specified in those individual agreements.
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify or replace these Terms at any time at our sole discretion. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our Site after any revisions become effective, you agree to be bound by the revised terms.
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. The waiver of any such right or provision will be effective only if in writing and signed by our authorised representative.
If you have any questions about these Terms, please contact us at:
The Second Floor
78 Friday St
Leicester LE1 3BW
United Kingdom
Email: hello@thesecondfloor.io